Answer
FAQs with consistent, trained information—day or night.
Think AI (M) Sdn Bhd · Puchong, Malaysia
You focus on the dream.
We’ll take care of the AI operations.
Think Ai helps SMEs and solo entrepreneurs digitalise sales, customer service and internal operations with practical AI—starting with ThinkChat, a multi-channel agent that answers, guides, qualifies and connects.
✦ Sales · Customer service · Operations
WhatsApp · New enquiry
C
ThinkChat is guiding this conversation...
Guide
Goal-driven flows that keep each chat moving toward an outcome.
Qualify
Serious buyers surfaced before your team steps in.
ThinkChat
A multi-channel AI customer service agent that answers, guides and qualifies.
Small teams
Built for businesses with too many leads and limited manpower.
Goal-driven flows
Flexible journeys keep each conversation moving toward an outcome.
Three countries
Partners and resellers across Malaysia, the Philippines and Indonesia.
Why we exist
AI should solve real business problems.
After 11 years in customised IT development, our founder turned powerful LLM technology into something simple, practical and ready to work—starting where every business begins: sales and customer service.
The challenge
Growth creates pressure before it creates progress.
Too many leads
More enquiries arrive than the team can answer.
Not enough manpower
Customers wait while staff juggle daily operations.
Knowledge walks out
Turnover means repeating training again and again.
Advertising feels risky
Every missed message can become a missed sale.
The ThinkChat difference
A goal-driven flow that adapts without losing direction.
ThinkChat moves forward, steps back or switches paths according to each response—while keeping the customer focused on a business goal.
◉
Discover
Understand what the customer needs and where the conversation should go.
◎
Understand
Clarify intent, context and concerns before recommending the next step.
✦
Qualify
Identify serious buyers and the signals that matter to your business.
↗
Convert
Book, sell, hand over or close—with momentum intact.
One AI agent, many doors
Meet customers wherever the conversation begins.
ThinkChat supports multi-language conversations trained around each company’s information and preferences.
Connect through WhatsApp QR or the official WhatsApp API.
Direct messaging
Serve customers through Telegram and WeChat.
Regional apps
Continue conversations through LINE and Viber.
Social
Respond to enquiries through Facebook Messenger.
Meet ThinkChat
An AI agent that answers,
guides, qualifies and connects.
One assistant across sales, customer service and operations—trained around your business information, language and flow.
Sales
Sell with guided recommendations—not guesswork.
ThinkChat answers product questions, shares e-commerce links and qualifies serious buyers before your sales team picks up the thread.
- ✓Respond to enquiries while leads are still warm
- ✓Guide buyers with trained product information
- ✓Pass qualified prospects to your team with context
THINKCHAT · LIVE FLOW
“They asked about pricing—confirm the package fit, then offer the guided recommendation link.”
Buyer intent detected · Product match suggested · Handover ready
What ThinkChat can do
One conversation can complete
the next business task.
Answer
FAQs with consistent, trained information—so every customer gets the same quality response.
Book
Appointments through Google Calendar or Calendly, without back-and-forth messaging.
Sell
Guided recommendations and e-commerce links that move buyers toward a purchase.
Qualify
Serious buyers identified before they are passed to your sales team.
Train
Teams onboarded on company policies, products and services—on demand.
Built for ambitious small teams
Start where you are.
Scale when you are ready.
Flexible plans for SMEs and solo entrepreneurs—trained around each business’s information, language and flow. Every plan includes unlimited messages. Start with a free trial on ThinkChat.
Plan 01
Startup
Build the foundation for AI-assisted customer service.
MYR
—
3Agents
1,000Credits
500KKnowledge
Included
- Coach BrainKnowledge-first AI replies
- Knowledge & FAQPDF, website & Q&A training
- Lead handoverForms & human handoff
- AI FlowsWorkflow-guided paths
- AppointmentsCalendar booking
Most chosen
Grow
Handle more conversations as customer demand increases.
MYR
—
10Agents
4,000Credits
2MKnowledge
Included
- Everything in StartupCoach, knowledge & lead handover
- AI FlowsWorkflow-guided conversation paths
- AppointmentsCalendar booking & scheduling
- Multiple categoriesDepartment knowledge groups
- Priority supportFaster response & escalation
Plan 03
Scale
Expand operational capacity and market reach.
MYR
—
12Agents
70KCredits
5MKnowledge
Included
- Everything in GrowFlows, appointments & core stack
- Coach BrainKnowledge-first AI replies
- AI FlowsWorkflow-guided conversation paths
- Multiple categoriesDepartment-based knowledge groups
- Priority supportFaster response & escalation
Capability
Startup
Grow
Scale
Coach BrainKnowledge-first replies
✓
✓
✓
Knowledge & FAQPDF, web & Q&A
✓
✓
✓
Lead handoverForms & human handoff
✓
✓
✓
AI FlowsGuided conversation paths
—
✓
✓
AppointmentsCalendar booking
—
✓
✓
Multiple categoriesDepartment knowledge
—
—
✓
Priority supportFaster escalation
—
—
✓
Knowledge limits are measured in characters. Credits power AI usage. All plans include unlimited messages per month. Prices shown in Malaysian Ringgit (MYR). Enterprise adds custom branding and a dedicated business URL—contact us for Plan 04.
Our direction
Local momentum.
Southeast Asian ambition.
Our long-term vision is to become a recognised and trusted AI solutions provider across Southeast Asia—with products beyond ThinkChat. Marketing partners and resellers are already active across all three markets.
Leadership
Business experience meets technical depth.
11 years in customised IT development and operational problem-solving—turning real business pain into practical software.
Software engineer and cybersecurity expert leading the technology behind Think Ai.
When customers succeed, Think Ai succeeds.
1,000
users we aim to help in 2026—with practical AI that fits how small teams actually work.
Three markets connected
Malaysia
Philippines
Indonesia
●
Trust is part of the product
Practical AI should feel dependable.
ThinkChat is trained on your company’s information—not a generic model guessing at your business. You stay in control of what it knows and how it speaks.
- ✓Trained around your products, policies and preferences
- ✓Multi-language support without losing your brand voice
- ✓Conversation history and knowledge under your control
- ✓Clear handover when a human should take over
Questions, answered
Before your first enquiry.
What is ThinkChat?
ThinkChat is a multi-channel AI customer service agent from Think AI (M) Sdn Bhd. It answers enquiries, guides conversations, qualifies buyers and connects them to your team—across WhatsApp, messaging apps and social channels.
Who is ThinkChat for?
SMEs and solo entrepreneurs with too many leads and limited manpower. It is built for sales, customer service and internal operations—especially teams scaling across Malaysia, the Philippines and Indonesia.
Which channels does ThinkChat support?
WhatsApp (QR and official API), Telegram, WeChat, LINE, Viber and Facebook Messenger—with multi-language conversations trained on your business information.
What can ThinkChat do in a conversation?
Answer FAQs, book appointments via Google Calendar or Calendly, sell with guided recommendations and e-commerce links, qualify serious buyers, and train teams on policies and products.
How is ThinkChat different from a basic chatbot?
ThinkChat uses goal-driven flows—it can move forward, step back or switch paths while keeping each customer focused on a business outcome like booking, buying or speaking to your team.
How do I get started?
Choose a plan that fits your stage—Startup, Grow or Scale—or contact us about Enterprise for custom branding and a dedicated business URL. Request a demo and we’ll help you set up.
Let’s build what comes next
Bring practical AI into your business—without making it more complicated.
Request a demo and tell us where sales and customer service matter most. We’ll show you how ThinkChat fits your channels, language and workflow.