Seven features, each shown running inside a miniature ThinkChat — from the first message to the booking, the handover and the record it leaves behind.
Messages from WhatsApp, Messenger, Telegram and your website chat arrive in one list — and the same trained AI answers on all of them.
ThinkChat looks in your Q&A first, then your documents, and replies naturally from the facts it finds. When there’s nothing to find, it says so.
Draw the path on the Workflows canvas with Menu, Collect and Booking cards. ThinkChat walks it one step at a time and answers side questions without losing its place.
ThinkChat offers the next free slot in ThinkChat Calendar — tomorrow or the day after, within your office hours. Customers tap Lock it to book, or Not then to hear the next one.
When a customer asks for someone, ThinkChat confirms, sends one short reply and pauses on that conversation so your team can take over in the same inbox.
Customers who message you are saved to Users → Leads automatically. On Manager, Lead Forms add another way in — submissions land in the same list.
Reports → Conversation Ledger keeps every conversation, message, person, collected value and flow run. Deleting a chat never removes it from the ledger.
Everything above is an illustration. This is the real agent — ask it anything.
Flexible plans for SMEs and solo entrepreneurs — trained around each business’s information, language and flow.
Try it free for 14 days with every Senior feature.
Build the foundation for AI-assisted customer service.
Billed monthly · monthly AI allowance
MYR 3228 billed yearly · save 10%
Handle more conversations as customer demand increases.
Billed monthly · monthly AI allowance
MYR 6108 billed yearly · save 15%
Expand operational capacity and market reach.
Billed monthly · monthly AI allowance
MYR 8628 billed yearly · save 20%
Yearly plans (Junior+, Senior+, Manager+) include the same features as their monthly twin. Prices in Malaysian Ringgit (MYR).
ThinkChat is a WhatsApp AI chatbot and customer service platform from Think AI (M) Sdn Bhd. It answers from your own Q&A and documents, guides customers along the paths you design, collects details, books appointments and brings in your team when a person is needed, in English, Chinese or Malay.
SMEs and solo entrepreneurs with too many leads and limited manpower, for sales, customer service and operations.
ThinkChat supports four channels: Chat Widget, WhatsApp (Meta API or QR), Messenger and Telegram. Conversations from every channel land in one inbox and are saved as leads. Instagram, Twitter, Viber, LINE, WeChat, Zalo and Xiaohongshu are coming soon.
ThinkChat answers questions from your Q&A and documents, guides customers with menu buttons, collects details, books appointments and hands over to your team. Voice notes are transcribed and images are described before it replies.
ThinkChat offers the next free slot in ThinkChat Calendar, tomorrow or the day after within office hours. The customer taps Lock it to book or Not then for the following slot. If no email is on file, it asks once after the slot is locked.
ThinkChat follows the path you draw on the Workflows canvas one step at a time. Side questions are answered from your training without losing its place, and card text is sent exactly as you wrote it.
ThinkChat never makes up an answer. On the first miss it tells the customer it doesn’t have that answer. On a second miss in a row it brings in your team if that setting is on; otherwise it says so and keeps helping.
Yes. Human takeover is always available. ThinkChat confirms, sends one reply and pauses so your team can take over in the same inbox. Switching AI back on restarts the flow from the beginning.
ThinkChat books appointments into ThinkChat Calendar using your workspace office hours and timezone. Calendar and appointments are included on the Senior and Manager plans and in the free trial.
ThinkChat has three plans, Junior, Senior and Manager, billed monthly or yearly (Junior+, Senior+ and Manager+). Junior covers AI replies and human takeover; Senior adds AI Flows and calendar appointments; Manager adds Lead Forms, multiple knowledge categories and priority support. New accounts get a 14-day free trial with Senior features.
ThinkChat is built by Think AI (M) Sdn Bhd in Puchong, Malaysia. Answers come from your own Q&A and documents, any conversation can be handed to a person, and the Conversation Ledger keeps every conversation and detail collected, even after a chat is deleted.
We’ll help you set it up on your own business information, so the answers are yours — not ours.
